Protecting yourself from emotional abuse

posted in: Empathic Skills | 42

Whew! The earthquake and tsunami in Japan, the seemingly endless turmoil in the Middle East and Africa, the financial crisis and the economic downturn it caused, and over the weekend, the Supermoon? That’s a lot to take in. Even without any media jacking you up, it’s a lot to take in. So here’s my suggestion: Be very mindful about what else you take in. In Buddhism, … Read More

Reworking a toxic emotion

posted in: Empathic Skills | 22

The main message in The Language of Emotions is that all emotions are necessary. And yet, we all know that emotions can be really troublesome. So how do you take an emotion that’s a total drag and turn it back into an asset? First, you learn what the emotion is supposed to do and what message it carries. I find that when people know what their … Read More

An Introduction to Emotion Work

In her excellent 1983 book, The Managed Heart: Commercialization of Human Feeling, sociologist Arlie Hochschild described what she termed “emotion work,” or the way that our emotions and emotional states are a part of what we offer (and what is expected from us) in the workplace.  For instance, flight attendants must not only understand the intricacies of their physical work on airplanes, but they must also … Read More